Welcome to Tier III...

Tier III started as an online helpdesk, but has quickly become a blog for the most interesting technology news hitting the headlines... We still answer questions, but there has been so much in the news recently about hacking and smuggling wifi hotspots, we just had to take a look... Leave you comments and let us know what you think...
Also, join us on facebook... http://www.facebook.com/home.php?sk=group_137236459684559&ap=1

Welcome to your new helpdesk, Tier III...

Legal- Tier III is not part of any hacking group/organization. We simply follow the latest in hacking news and sometimes ask for contributions from the hackers...



Thursday, July 21, 2011

LulzSec returns to hack... hackers???

LulzSec came back to life with a recent hack against UK tabloid The Sun. Why hack a UK tabloid, to get some lulz against Rupert Murdoch.

For those not familiar with the case (ie. living under a rock), Rupert Murdoch is in court over allegations that his tabloid hacked the phones of various celebrities, criminals, and even allegations that they attempted to hack the phones of the family members of victims of the 9/11 attacks in New York. The hackers created their own front page story titled, "Media moguls body discovered."

This was followed up by "Sun/news of the world owned" being tweeted by @anonymoussabu. They also let their followers know that approximately 4 gb's of emails were compromised and to expect a press release in the near future....

LulzSec then announced they will hold onto the data to keep from compromising the court case against News of the World, but will be allowing select media outlets to view some of the compromised emails...

No mention has been made as to who will gain access to the emails..

Tier III- can't wait to see what's been compromised..

Monday, July 4, 2011

NeoSec today

Us NeoSec are trying our best everyday to take down Government and corrupt scum! we never let anything get in our way no matter how tuff or bad things seem at the time, we carry on fighting because we have the will and the right's to do so, everyday the government's try their best to track us down and put us behind bar's because they know we are doing the country a massive favour by wiping them out of power, they don't want to be taken out of power because they know if they do they will not have money, power, oil ect... but everyday us NeoSec grow stronger and so does the public, the time is coming. The time of the government's reckoning.

lamsasuke - NeoSec leader

Saturday, July 2, 2011

NeoSec- The new face of LulzSec...

The Lulz Boat has set sail.... And NeoSec has taken it's place. While the original group was only in it for the Lulz, NeoSec has a stronger mission statement. According to their official facebook page NeoSec hacks for "the public and their rights, free will, truth, love, brotherhood etc..."

NeoSec believes in protecting the given rights of every person from any entity that should challenge it, including governments.. Their goals include collecting secret information on goverments and releasing the data to the public in order to bring down those corrupt leaders and politicians...

NeoSec has not grabbed the attention of the public yet, but we will be following them as start to grab headlines..

If you would like more info on NeoSec you can check them out on the NeoSec Forum.

Please note that Tier III is not affiliated with any hacking group, we just report the latest news..

Tier III- Working hard to keep up with the ever changing world of hacking...

What NeoSec Fights for (from the NeoSec Forum)


We are NeoSec and this is what we fight for:

Happiness
Humanity
Knowledge
Kindness
Love
Freedom
Justice
Brotherhood
Reason
Equality
Freewill
Righteousness
We fight for a better tomorrow!

Now spread this to your friends, family, lovers, haters, police officers, shop keepers, spread it around the world, and do not let any one stop you!

Friday, July 1, 2011

What happens when The Lulz Boat teams up with Anonymous??? Hello #Antisec..

LulzSec may have ended their voyage, but they are certainly not finished hacking.. Members of Lulz, along with fellow hacking group Anonymous now go by the name #AntiSec (Anti Security.)  Today the collective released a cache of files from Viacom and Universal music onto popular torrent site The Pirate Bay. The files were released with the statement, "AntiSec is more than Lulz and more than even Anonymous, it is our true belief that this movement has the capability to change the world. And should that fail, we will at least rock the world… [W]e provide material that is primarily against corrupt Governments (in our world this is all Governments) and corrupt companies." 

What do you guys think of the AntiSec movement... Seems to me LulzSec disbanded for a higher purpose... Looks like we have our next hacking collective to keep tabs on.. Welcome #AntiSec.

Tier III- From the Lulz Boat to AntiSec...



Tuesday, June 28, 2011

LulzSec has sailed off into the sunset, but Anonymous in back in the light...

LulzSec may have reached the end of their voyage, a voyage which will continue thanks to copycat hackers around the world; but for Anonymous the end is nowhere in sight.. Their most recent target... Orlando.. Anon has taken out orlandofloridaguide.com in a DDOS attack and posted their iconic mask over the face of Mickey Mouse.

Why would Anonymous hack Mickey Mouse?? Several members of the Orlando group Food not Bombs were recently arrested for not having the required permits to serve food to large groups of people in a park, a permit that can only be acquired twice per year. The group is an anti-poverty group that feeds large groups of homeless people in Lake Eola Park. Anonymous let the Orlando Chamber of Commerce know they were going to take down the site... And then they did it.. Simple. Anonymous also stated that this is one of several planned attacks on tourism sites.. Look out Florida..

As I have said in the past, most hacking groups have motives behind what they do, and in this one I'm siding with Anonymous... What do you guys think let me know.

Tier III- hacking for the homeless...

Sunday, June 26, 2011

The end of LulzSec...

*Update- according to LulzSec, they are not going to stop hacking, but have reached the end of their "voyage." When asked if this is the end for Lulz, i received the comment below from the group..

LulzSec Not stopped 'hacking' but our voyage is over, for now.

In my last post I was talking about the battle between Team poison and Lulz... Now it seems we are seeing the end of LulzSec after only a couple months of hacking. With the arrest of Ryan Cleary, whom Lulz states was not a part of the group; and Team poision figuring out the identity of another member who goes by "Sabu", it seems the Lulz boat is taking off into the horizon..

In the past couple months Lulz has been one of the most publicized hacking groups in history.. Tweeting about everything they were doing and coming into the spotlight quickly for hacking groups such as PBS, the CIA, the US Senate, and an FBI affiliate.. But it seems that publicity may have been the end of them. Shortly after getting on the radar of rival hacking group Team poision, a veteran hacking group which vowed to end the reign of LulzSec, we are now receiving a final statement from Lulz.. But is this really the end of their hacking of will the Lulz boat be back at war again? You can read the statement released by LulzSec below...


Friends around the globe,
We are Lulz Security, and this is our final release, as today marks something meaningful to us. 50 days ago, we set sail with our humble ship on an uneasy and brutal ocean: the Internet. The hate machine, the love machine, the machine powered by many machines. We are all part of it, helping it grow, and helping it grow on us.

For the past 50 days we've been disrupting and exposing corporations, governments, often the general population itself, and quite possibly everything in between, just because we could. All to selflessly entertain others - vanity, fame, recognition, all of these things are shadowed by our desire for that which we all love. The raw, uninterrupted, chaotic thrill of entertainment and anarchy. It's what we all crave, even the seemingly lifeless politicians and emotionless, middle-aged self-titled failures. You are not failures. You have not blown away. You can get what you want and you are worth having it, believe in yourself.

While we are responsible for everything that The Lulz Boat is, we are not tied to this identity permanently. Behind this jolly visage of rainbows and top hats, we are people. People with a preference for music, a preference for food; we have varying taste in clothes and television, we are just like you. Even Hitler and Osama Bin Laden had these unique variations and style, and isn't that interesting to know? The mediocre painter turned supervillain liked cats more than we did.

Again, behind the mask, behind the insanity and mayhem, we truly believe in the AntiSec movement. We believe in it so strongly that we brought it back, much to the dismay of those looking for more anarchic lulz. We hope, wish, even beg, that the movement manifests itself into a revolution that can continue on without us. The support we've gathered for it in such a short space of time is truly overwhelming, and not to mention humbling. Please don't stop. Together, united, we can stomp down our common oppressors and imbue ourselves with the power and freedom we deserve.

So with those last thoughts, it's time to say bon voyage. Our planned 50 day cruise has expired, and we must now sail into the distance, leaving behind - we hope - inspiration, fear, denial, happiness, approval, disapproval, mockery, embarrassment, thoughtfulness, jealousy, hate, even love. If anything, we hope we had a microscopic impact on someone, somewhere. Anywhere.

Thank you for sailing with us. The breeze is fresh and the sun is setting, so now we head for the horizon.

Let it flow...

Lulz Security - our crew of six wishes you a happy 2011, and a shout-out to all of our battlefleet members and supporters across the globe

Want to know more about the work of LulzSec... Here's a link to the forum.. http://truvibefm.com/neosec/forum/forum.php

Tier III- Posting the life and death of LulzSec... or is it just the beginning??

Thursday, June 23, 2011

TeaMp0isoN: "Going to take down LulzSec"

According to an article by Fox News, hacking group Team Poison is out to take down Lulzsec.. Why would one group of hackers take out another?? Team poison is a veteran hacking group that has been around for years and doesn't take lightly the new hacking group.. referring to lulz as "script kiddies who use push button software to take down sites." Team poison also states that they are political hackers.. and take down governments who hide from their mistakes... But doesn't every group have their own motives for hacking??? LulzSec may be new to the scene, but seems to me that hacking is hacking.. Team poison does have years of experience, but if their only motivation to take down LulzSec is that they are new and not as experienced then it's not much of a political move.. As I have clearly stated before I am not affiliated with any of these groups, I simply post my opinions and views on the top news in hacking...

Here is my question to you guys...
Do you agree with Team poision or do you think they're just trying to take LulzSec out of the spotlight..?
Let me know what you think..

Tier III- Hacking has taken the spotlight...

Source- Rival Hacking group racing police to expose LulzSec..  http://www.foxnews.com/scitech/2011/06/23/hacker-vs-hacker-group-races-police-to-expose-lulzsec/

Tuesday, June 21, 2011

The motives of LulzSec

In my last article, battle of the hackers, I asked both the Lulz and Anonymous what their relationship is... I have since then had some mixed statements... According to the information I received in my last article LulzSec is money hungry and doesn't really hack with a purpose.. I have now read an article that makes it seem like the Lulz are doing this to exploit security flaws and go against those who they feel have done something morally wrong, at least against their morals. In an article I found on gizmodo.com, LulzSec clearly states that they have a wealth of knowledge that has not been released, even giving Brink users time to change passwords to the hacked accounts...

So I guess my real question is does LulzSec truly hack to show us that our systems can be exploited or are they just another group of hackers doing it because they can..

I also found the comment below on the article I was looking over and felt it should be included... What do you guys think?? How do you feel about the statements made in this comment? Let me know...

Source- The LulzSec Manifesto: More Sec than Lulz. http://gizmodo.com/5813033/the-lulzsec-manifesto-more-sec-than-lulz

Tier III- working hard to keep up with hacking...


The comment:


*Update- the user who posted the comment below later retracted the statement.

I tend to not to get involved with these debates often, but some of these comments are just plain asinine.

They are Childish versions Anonymous?
They are forcing Us To Spend Too Much From The Tax Budget On New Laws And internet Security?
They Are Ruining Lives?
They Are Stealing From The Poor?

Are you guys all morons?

Look at those questions, to me that correctly identifies the US Government itself. Not @LulzSec

How are they Childish in any way?

They Hacked Sony, The company that spent millions suing Geroge Hotz, for modifying HIS OWN SYSTEM HE BOUGHT WITH HIS OWN MONEY!!! HIS LEGAL PROPERTY! - So is SONY not childish for suing a kid with an above average intellect, knowing they would lose the case anyways but that it would bankrupt him in the process? They didn't care about winning, they cared about making sure he didn't hack Sony products again.

The US Senate, The CIA? Specifically with the Senate do I need to explain the childish antincs that happen within that organization daily? Perhaps saying a Judge cant vote on Gay rights because he is in fact Gay himself, yet they clearly year after year vote on bills that benefit millionaires such as themselves? The CIA? Well in light of the recent HB Gary Scandal, and the uncovering of a UNITED STATES GOVERNMENT FUNDED plant to take control of Libya's cyberspace I must say, Fucking with the US Government and exposing the secrets, as well as the fact that a small group of Unknown users can get into any centralized governmental system they wish is amazing. It showing that no matter how hard the government tries to hide the scandals, by putting this information on servers so easily accessed, Our current Government is just BEGGING FOR ANOTHER WATERGATE SCANDAL.

Spending too much from the Budget? Really? Says the Multi Trillion Dollar Defecit we face is clearly because of Lulz and other black/white hats right? Hahahahahaha. Morons again. We spend Millions Daily on funding a pointless war in the middle east, where we have now conquered the two men we were after. yet it continues. We fund a Drug war that is failing, A new study published TODAY shows that drug use and inprisonment of criminals for "Small Amounts Of Posession" has turned 12 fold since 1998. 1200% increase> ya thats not hurting our budget at all right? spending thousands every year to house, feed, and support a person in prison for 2 years because they had an ounce of weed?

Ruining Lives And Stealing From The Poor?

What about the Riots in 1992? Those caused millions in damages and theft. Lives were lost, our country's image was tarnished. But it was nessecary. It's no longer 1992, and while other countries still take to the streets for protest, rely on media attention, and riot through the streets.

Groups like LulzSec and Anonymous have taken to the largest megaphone in the world and started a Digital riot, which is gaining momentum towards a new revolution. The Internet is the world, without it, the world would literally no longer function. Everything has become dependent upon it. And with groups like this showing how unsecure, and how corrupt ours and other national governments are, I fully support the movement. It's time for a change. Obama Promised it @LulzSec is delivering it.

Get off your high horses, and put your noses down. You have no right to look down on these people anymore than you do for Martin Luther King for his protests, The Womens Rights Movements, The Egyptian Revolution, the Riots of 92. All forms of the freedom of expression granted to us as humans. Just as you voice your opinion, and just as I am now, most will not see this nor take the time to read it, but Groups like Lulz have been able to get their voices heard.

Do you want your opinion to matter? Do you want the kind of attention they get? Then take them down. They clearly want everyone to try. They are publicly humiliating our government and corporate america, and they love every minute of it.

So instead of trying to flame them trough twitter, or hate because they are ruining your precious games and interwebs. Fight them back, and see what happens. I bet you wish real soon you hadnt voiced your opinion. Just my 2 cents. and I'm sure many attempts will be taken on my accounts for this, but i felt i should say it.

end.

Friday, June 17, 2011

Battle of the hackers...

Update- according to the links given to me below seems like LulzSec may be out for money... At least most of the hacking done by Anonymous is for ethical reasons... Anyone from Lulz got a statement on this??

So, I have already done an article on Anonymous, the group who has hacked various governments, paypal, and many others sites that have turned on Wikileaks. Now it seems they have some competition in the world of hacking; Lulz Security, or LulzSec has come into the limelight recently for attacks on the CIA, PBS, and the US senate... My question is are these two in competition or do they have a similar set of goals.. I know that Anonymous carries out most of their attacks on people who try to censor the web or go against Wikileaks, but what is LulzSec's motive???

I know that my article on Anonymous drew some criticism for claiming to be an article on how to hack like anonymous, in fact that was the name.. but this article has a clear and concise point... Are Anonymous and LulzSec working together, or does the infamous hacking group have some competition... Either way LulzSec is definitely taking the spotlight off Anonymous...

I would really like to hear from either of these groups on this topic... What do you guys think??? Let me know...

Tier III- may not like it, but I'm gonna keep posting..

Monday, June 13, 2011

Wifi in a suitcase helps protesters overthrow governments...

I'm not much for politics, but when people are smuggling "internet in a suitcase" into hostile territory and deploying their own wifi hotspots compliments of the US government it catches my attention..

The Obama administration is backing these projects, one of which was a "shadow" cell phone network in Afghanistan that utilized towers on military bases and had a price tag around $50 million. The state department is also funding wireless networks to enable protesters in countries such as Iran, Syria, and Libya to communicate outside of what their governments allow..

Wireless networks allow protesters to be heard and to communicate on a global scale and not to be restricted by what their government's will allow. The fact that the Obama administration is backing these projects is remarkable to me and actually for once puts me on his side..

Do you think that the US Government should be funding these projects? Let me know...

Tier III- Not into politics, but these projects put me on Obama's side...

Friday, June 10, 2011

How to hack like Anonymous...

* Update- I have received some grief over the headline used for this post... FYI this is not intended to deceive or trick anyone, including Anonymous. I am just a tech looking for some info...

You probably came to this article looking for the how-to of hacking, truth is I'm really not about to teach you.... Hacking has been in the news recently on an almost daily basis and while there are ethical hackers, (ie. hackers that user their skills to test firewalls and security settings to help companies improve), a majority of hackers are not doing it to help. These hackers user various techniques including denial of service attacks that can shut down entire sites and brute force attacks to force their way through firewalls into a network. The reason I am not trying to teach or go into great detail is that if you don't know how to hack, unless you want to be an ethical hacker, you probably don't need to know.

Hacking has been taking headlines recently for breaking into everything from government systems to the Playstation network. While I'm sure some of these guys have reasons for what they do, I'm not really sure of one for hacking Playstation or Nintendo. I did another article recently where I actually applauded hackers in Britain who replaced an Al Quaida bomb recipe with cupcake recipes, which I feel was a great idea. All I'm saying is if you are going to start hacking do it for the right reasons... Ethical hacking will let you test your skills while getting paid to do what you do best. If you are hacking and it's not your career, well you're just asking to get arrested.. Police are starting to realize that hacking can be a major crime and are taking action against the hackers. I know that I mentioned the group Anonymous, that's because they have made recent headlines and had a couple of their guys arrested..

If you are a hacker, possibly one with the group Anonymous, I would be interested to hear your reasoning for hacking various networks... I try to keep tabs on the technology world and especially hacking news, but I'm sure I haven't heard about every system that has been hacked. Feel free to share your stories....

Tier III- the virtual helpdesk that keeps up with technology...

Tuesday, June 7, 2011

Solar Flares today.... possible power grid failures... 2012 anyone?

Update- issues arising from the solar flare are supposed to be going on through Thursday...

According to NASA a solar flare may interrupt satellite communications, power grids, and change flight paths has occurred and will cause problems through tomorrow... If anyone knows about the whole 2012 phenomenon then they know that one of the possible endings was... you guessed it, solar flares. Not to mention recent earthquakes, record breaking tornadoes, and volcanic eruptions... I'm usually the optimist, but when my power starts getting interrupted all the optimism goes out the door. Thank God I prepared for emergencies, we know FEMA isn't going to help... If you want more info on the impending issue with the solar flare you can see the article at http://beta.news.yahoo.com/unusual-solar-storm-could-disrupt-earth-communications-194814480.html

Tier III- Trying to do IT work, but the news is pretty cool recently...

Monday, June 6, 2011

Bio station Alpha

I know this really has nothing to do with pc's, but regardless it is technology related. Using Google Mars a self proclaimed "armchair astronaut" has located what he believes to be some sort of building on Mars... Is it really, can't be sure, but it's still intriguing. You can check out the video on youtube @   http://www.youtube.com/watch?v=6ZeDc8fubAA  and see a screenshot below. Let me know what you think before our wonderful media does away with the story...

Tier III- your virtual helpdesk, and apparently news source....?

Friday, June 3, 2011

Hey Al Quaida, here's your bomb recipe...

What a good direction to take hacking... The British hacked an online magazine that is ran by the Al Quaida. Did they shut it down or try to destroy it?? No, what they did is more brilliant and I think was a great idea.. Al Quaida had given would be terrorists a "make your own bomb in your mom's kitchen" link. The Brits replaced that link with cupcake recipes from the Ellen Degeneres Show.... As one person stated, "now we will have to look out for suitcases full of cupcakes outside buildings." About time hackers got something in the news with a positive light...


Tier III- your virtual helpdesk

Wednesday, June 1, 2011

"This Guy Has my Macbook"

Running through the Yahoo headlines this morning came across a tech related article that deserved sharing. Joshua Koffman from San Fransisco had his Macbook stolen from his apartment. Luckily for Joshua he had installed a program called Hidden. Once started the program took pictures of whom ever was in front of the camera and also linked the pictures to their location.

Joshua took this evidence to the police and was refused assistance. He then took the matter into his own hands by making it viral on the internet via social media, and a blog setup for the cause. The story caught media attention, which then finally got the police interested..  The man has since been arrested and the laptop returned. Starting at just $15 bucks, Hidden is a great tool for Mac users. One note, this software only works for Mac's... I will do some research to see if there is something similar for those of us with either Windows or Linux, but that's another post.. If you are interested in Hidden you can check it out at http://hiddenapp.com/.

Tier III- your virtual helpdesk.

Tuesday, May 31, 2011

Not just for pc's...

Tier III is more than your place for pc help, we are here for technical assistance. This includes televisions, installation of equipment, setting up gaming consoles, etc. Not to mention the fact that we support Windows, Solaris, Unix, and Linux platforms. Whatever your technical needs Tier III is here. And as I have said I know many of the answers to your questions, and if I don't know I will find it and get back to you in a timely manner.

Tier III- Welcome to your new helpdesk...

Monday, May 30, 2011

Memorial Day pause...

With today being Memorial Day I want to take a pause from IT and give some credit to our men and women in uniform... Being a veteran of the US Army I understand what you guys go through and appreciate everything you do. Stay safe over there and God bless America....

*everyone please take a moment of silence at 3pm local time wherever you are.

Got the antivirus, now onto a free firewall...

Now that we have gone over where to find the best free antivirus, the next step is to find a good free firewall. For those of you who don't know what a firewall does, it protects your system by filtering traffic on a network; more specifically, if you're at home if protects you from the crap on the internet. Making the list again is Comodo internet security, Comodo is a good all around free protection suite. Here is the top three..

1. Zone Alarm Free firewall- http://download.cnet.com/ZoneAlarm-Free-Firewall/3000-10435_4-10039884.html

2. PC tools firewall plus free edition- http://www.pctools.com/firewall/

3. Comodo internet security- http://personalfirewall.comodo.com/free-download.html



Got a good one that didn't make the cut on this list... Let me know and I'll try to include it on the next one.
You can also view my list of the top free antivirus.

Sunday, May 29, 2011

Did you turn it off and turn it back on??

Why is it we have heard this so many times from tech's.. Have you turned it off and turned it back on? The truth is if your system has been on for a substantial period of time it can have negative effects on the performance, and all to often that's all we need to do to get some speed back. 

But why is it on such a wide array of problems technicians start here? It's because alot of them are scripted, they are told what to say and what steps to take.. If I'm having trouble with something other than my system not responding as quickly as it should I don't want to start with powering down. Every problem has it's own solution and it's not always going to start with powering down. With Tier III there is no script, every problem is solved according to the issue at hand; not by what a piece of paper says is the correct procedure. Just give us a try and you will see the difference; not to mention the fact that with Tier III you won't have to spend your hard earned cash on someone with a script...

Post your questions...

It's what I'm here for. Having tech troubles?? Before you go to a repair shop and spend your cash send me the problem and see if we can resolve it for free..

I am a Tier III helpdesk tech and will work quickly to resolve your issues, just let me know...


Best free antivirus programs...

The first problem I see with most pc shops is that they charge an arm and a leg for virus removal, something which most competent people can do on their own. So here is a list of the best free antivirus programs, if you need anymore assistance with virus removal please let me know and keep in mind that there are always going to be some viruses out there that cannot be completely removed and in that case you will most likely have to reinstall the operating system. The top five below were compiled by pc world.

Top free antivirus programs...

1. Avast Free Antivirus 5http://www.avast.com/index

2. Avira Antivir personal free antivirus 10- http://www.avira.com/en/avira-free-antivirus

3. Microsoft security essentials 1.0- http://www.microsoft.com/en-us/security_essentials/default.aspx

4. Panda Cloud Antivirus 1.0- http://www.cloudantivirus.com/en/download/cloud-antivirus/free

5. Comodo Internet Security Premium 5.0- http://www.comodo.com/home/internet-security/free-internet-security.php

And my personal favorite/ the one used by a repair shop I worked for (and people got charged $70 for virus removal with.)

AVG Free edition- http://free.avg.com/us-en/download-avg-anti-virus-free


Have any good one's that didn't get mentioned? Let me know and I will check them out and add them to the list. Thanks for reading...

Saturday, May 28, 2011

What is Tier III?

This is my new project to fight the ever increasing costs of computer work. I am a Tier 3 helpdesk technician and am certified by Comptia and Dell. I served in the US Army as an IT specialist and have been doing pc repairs for years.

Tier III is my way of giving back. After seeing some of the prices offered by many repair shops for things that I consider to be quick and painless fixes I decided the best way to fix the problem is to let the consumer know the solution and get it to them without emptying their wallet.

Give me your problems, and if I can save you a trip to the repair shop, and possibly some major cash; then I have done what I set out to do.

Welcome to Tier III...

Tier III offers a place to get exactly what you want from a helpdesk, straightforward answers and free technical assistance without the hassle of going to a pc repair shop. In the real world I work as a Tier 3 helpdesk technician for the federal government and have been fixing pc's for a long time. If you have questions I will answer them, if I don't know then I'll figure it out, either way your gonna save the time and money it takes for a repair shop. Feel free to post your questions and I will answer all of them in the order their received.

Welcome to your new helpdesk, Tier III...

*update- you may notice the same thing is on the top of the homepage, just seemed like a better place for it.